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Feedback

We’re here to help.
If an issue is experienced with a custom made decilo product, please complete this form so the situation can be assessed and the most appropriate solution provided.
If your order was placed through one of our partners, please contact the original retailer directly for support and follow-up.

Before submitting this form, please review the following:

  • Ensure that the correct side is being used — the right earpiece is marked “R”.

  • For decilo SLEEP & RELAX earplugs, an adaptation period of 1–2 weeks is recommended. If discomfort occurs, it is advised to wait before submitting this form, as replacing the product too early may reduce sound isolation. In case of severe pain, use should be discontinued immediately.

  • Verify that the 5-digit code on the product matches the patient ID indicated on the packaging label.

  • Adjustments and manufacturing defects are covered under warranty. However, due to the fully custom nature of the products, refunds are not available.


Submit a Ticket

Code starting with the letter “S” followed by 5 digits, as shown on your invoice or packaging label.

Code with 5 digits, as shown on your invoice or packaging label.

If you’re experiencing multiple problems, please select the main one and describe the others in the description below.





Please describe the issue as clearly and precisely as possible. If your order includes multiple items, please specify which product this feedback concerns.

Add photos of the problem. If you have selected as main problem ‘Fitting too loose’ or ‘Ear pain – fitting too tight’, please upload photos of the product in your ears so that we can check the placement.

Submit Ticket